Shipping policy

Thank you for shopping with Urban Muse.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly delayed.

Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Typical delivery estimates:

United Kingdom: 3–7 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the customer’s location and selected shipping method.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Tracking Information

Tracking information will be provided once the order has been shipped, where applicable.

Delays and Lost Packages

We are not responsible for shipping delays caused by couriers, customs, weather conditions, or other circumstances beyond our control.

If a package is lost in transit, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

Contact

For any shipping-related questions, please contact us through the contact information provided on our website.